Refund policy

Return Window

You may return any item within 30 days of the delivery date.

Return Conditions

Items must be unused, unwashed and in their original condition. If your item arrived damaged, defective or incorrect, this condition does not apply: contact us and we will send a replacement or a full refund.

Return Shipping

Returns are free. We provide a prepaid USPS return label at no cost to you.

How to Start a Return

1. Email support@donemar.shop with your order number and the item you want to return.
2. We reply within 1-2 business days with your prepaid return label.
3. Pack the item and drop it off at any USPS location.

Return Address

Donemar
8307 Brooklyn Blvd
Minneapolis, Minnesota 55445
United States

Refunds

Once your return arrives at our warehouse, we inspect it and issue your refund within 10 business days to your original payment method. You will receive an email confirmation when the refund is issued. Your bank may take a few additional days to post it.

Exchanges

To exchange an item, return the original and place a new order.

Order Cancellations

You can cancel an order for a full refund any time before it ships by emailing support@donemar.shop.

Contact Us

Email: support@donemar.shop
Phone: +1 (571) 681-6192
Address: 8307 Brooklyn Blvd, Minneapolis, Minnesota 55445, United States